FAQ
Frequently asked questions
Practical answers about the product, commercial terms and how we operate.
- What does Corevia One actually do?
- It stores your customer records, lets you prepare quotations and invoices with VAT shown separately, tracks tasks and appointments, keeps documents attached to the related record, and lets you export all of it as CSV or PDF.
- Who is it for?
- Small and medium businesses in the UAE — professional services, trading companies, consultancies and agencies — that currently run operations across spreadsheets, email and messaging apps.
- How long is the free trial and what is included?
- The trial lasts 14 days. Up to 3 users during the trial. Included modules: Customer records, invoicing and document storage. Payment card details are not required.
- What happens when the trial ends?
- The trial does not convert automatically. If you do not choose a plan, the account is closed and no charge is made. Trial data is retained for 30 days after the trial ends so it can be exported, then deleted.
- How much does it cost?
- Starter is AED 99 per user per month and Growth is AED 199 per user per month, both exclusive of VAT and billed monthly in advance. Business accounts are quoted individually.
- Are the prices inclusive of VAT?
- No. All prices are quoted in AED exclusive of VAT. UAE VAT is added where applicable and shown on your invoice.
- How do I cancel?
- Email management@coreviaone.online from the address registered on the account. Cancellation takes effect at the end of the current billing period and you keep access until then.
- Is Corevia One approved or certified by the Federal Tax Authority?
- No. We provide software tools for creating and managing business records. You remain responsible for ensuring your tax configuration, invoices and filings meet your obligations. We do not provide tax or legal advice.
- Where is my data hosted?
- Corevia One uses reputable cloud infrastructure and technical safeguards appropriate to the service. We do not claim UAE-only hosting. Details of processing locations and subprocessors are set out in the Privacy Policy or provided on request.
- Can I export my data?
- Yes. Records and reports can be downloaded as CSV or PDF at any time while the subscription is active, and for 30 days after cancellation on request.
- Is there a customer portal for my own clients?
- Not yet. The customer portal is in development and is not part of any plan today. We will announce it when it is live.
- How long does setup take?
- Many standard accounts can be configured within approximately five to ten business days after all required information has been received. Complex data migration or customisation may take longer.
- How is support delivered?
- By email to management@coreviaone.online, Sunday to Thursday, 9:00 to 18:00 (GST, UTC+4). Response objectives by severity are published on the support page.
Something not covered here? Email management@coreviaone.online.