Refund and Cancellation Policy

Send a cancellation request from the email address registered on the account to management@coreviaone.online, including your business name and account name. No minimum notice period applies to monthly plans. We acknowledge cancellation requests in writing.

Cancellation takes effect at the end of the current billing period. Your account remains fully usable until that date, and no further invoice is issued. Annual plans end at the close of the agreed term.

Subscription fees pay for access to the service for a period. Unused time within a period that has already started is not refundable, except in the cases listed in clause 5.

The free trial does not require payment details and does not convert automatically. Simply let the trial end, or write to management@coreviaone.online to close the account earlier. No charge is made.

• Duplicate payment — the duplicate amount is refunded in full.
• Billing error on our side, including an incorrect amount or a charge after a confirmed cancellation — the incorrect amount is refunded in full.
• A confirmed service fault that we are unable to resolve and that prevents the use of a paid core module for a sustained period — refunded pro rata for the affected period.
• Where a refund is required by applicable law.

• Onboarding, configuration, data-migration and training fees once the work has been delivered.
• Customisation or integration work that has been completed and accepted.
• Partial periods on monthly or annual plans, other than as set out in clause 5.
• Fees where an account has been suspended or terminated for breach of the acceptable-use terms.

Where onboarding work has been agreed but not yet started, any prepaid fee is refunded in full. Where it is part-delivered, we refund the portion not yet delivered.

Annual plans may be cancelled at any time to prevent renewal. Amounts already paid for the current annual term are not refunded, unless clause 5 applies.

Email management@coreviaone.online with:

• Your business name and account name.
• The invoice number and payment date.
• The amount in question.
• The reason for the request, and any supporting evidence such as a bank statement line for a duplicate charge.

Refund requests are acknowledged in writing. We confirm the review period in that acknowledgement. Approved refunds are made to the original payment method and in the original currency. The time taken for funds to appear is determined by your bank or card issuer and is outside our control.

Export your records before your access period ends, or ask us for an export within 30 days of cancellation. After 30 days the account and its data are deleted from production systems, and backup copies are removed in the ordinary backup rotation. Records we must retain for legal, tax or accounting purposes are kept for the period required by law.

Billing and refund questions: management@coreviaone.online or +971 52 483 2257 during published support hours.