An enquiry becomes a paid invoice
A trading company receives an email enquiry for twelve line items, revises it twice, then has to invoice exactly what was accepted.
- MondayThe enquiry is logged as a customer record with the contact who sent it, and the email is attached to that record rather than left in an inbox.
- TuesdayA quotation is prepared from the account template: line items, the configured VAT rate per line, validity period and payment instructions.
- WednesdayThe customer asks for two substitutions. A revision is raised against the same quotation, so both versions stay on the record with their own status.
- ThursdayThe customer accepts. The quotation status changes to accepted and the invoice is created from it, so the figures cannot drift from what was agreed.
- FridayThe invoice is issued with the next sequential number under your own prefix, VAT shown as a separate line, and the PDF stored against the customer.
What changed is not the work; it is that the accepted version, the invoice and the paperwork are the same chain of records instead of three separate files.

